 | | 
Home > Techical Support & (FAQ) Frequently Asked Questions
|
Techical Support & (FAQ) Frequently Asked Questions
The Preparedness Center
311 E. Perkins St.
Ukiah Ca 95482
Ph: 707 472-0288
Fax: 707 472-0228
info@preparedness.com
The Preparedness Center™ is here to help you!
New faster answers to your questions!
We offer an innovative and neccessary approach to customer service within our industry: An email only Help Center. This service is available 24 hours a day, 7 days a week. For the quickest answer contact us during regular business hours Monday through Friday from 8:00 am to 4:00 pm PST.
This new approach is essential to free up our staffs time to process orders much more quickly than before and will help to reduce cost and keep our prices competitive in times when cost are increasing. We just ask that you the customer to take the time to provide us with the correct information as required on our online order form. Please read our customer order agreement and company policy so you will have a clear understanding of our procedures and requirements. We understand your needs and want to get your order out the door and to you as soon as possible!
Information and how to contact us!
Through many years of experience we managed to define the most popular questions of our customers, these questions and the answers to them can be found below in our frequently asked questions section, please take the time to read them as we are sure you will find them very helpful!
Send us an email, or read the frequently asked questions below to answer most questions whichever works best for you. We'll do our best to answer all of your customer service and technical questions, in the meantime, Stay Safe!
What we need from you!
When sending an email keep in mind we can quickly access and respond to your order information if you provide us with an order number (5 digit number) that is provided in the very top or sometimes found in the body of your emailed order confirmation or the full (Ship to) name (not the billing name) used when you had placed your order.
1. Most Emails will be answered within 72 hours
2. Read our FAQ's below to answer most issues
3. Most RMA request are answered within 72 hours
4. Most order issues are resolved prior to our reply
Security & Privacy Policy
The Preparedness Center takes your security seriously and takes reasonable steps to protect your information. The following is a summary of the measures we take to protect your information and descriptions of ways we implement these measures for different types of information you may provide to us.
Secure Socket Layer (SSL): The Preparedness Center is hosted with Yahoo! Merchant Solutions. Yahoo! uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time we ask for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on Yahoo! servers.
CISP Compliance: Yahoo! Merchant Solutions is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.
Customer Privacy: Preparedness.com and Preparedness Industries, Inc. properties respect the value of our customer's privacy. We never share our customer list with anyone. The personal information you give us is only ever used for communication between us and you.
We are proud of the security measures we have in place to ensure the safety of our customer data and this is just a sampling of the measures we employ to maintain that security.
Anti-Fraud Policy
FRAUDULENT ORDERS: We will provide IP (Computer Address) to the users ISP (Internet Service Provider), local authorities and will also report this activity to The International Anti-Fraud Task Force (IAFT), FBI, The perpetrator's local Police Department and The Internet Fraud Complaint Center (IFCC).
(FAQ) FREQUENTLY ASKED QUESTIONS BY CATEGORY
1. Where's my order?
Upon placing your online order you will be sent an email confirmation ( an automatic process) stating that we have received your order and have begun the process of pulling, packing and processing. The day your order is shipped you will receive a 2nd email from us showing the amount of charges to your credit card along with your UPS TRACKING NUMBER.
2. UPS says my tracking is not valid!
We issue and email tracking numbers to customers the moment orders are processed. The UPS tracking database will not have these tracking numbers in their system until 9 PM (Pacific time). Please try later in the evening or the following morning to view your package status.
3. There's a problem with my order. Help!
Upon review of your emailed order confirmation you notice a mistake such as the Ship to address:, Suite # or Zip code, or the Bill to address:, Suite # or Zip code, Item(s) purchased, Quantity of items, etc. Please notify us immediately as once your order has been shipped it will be too late to correct the mistake and reshipping charges may apply.
4. I'm having trouble with ordering online
Your security settings may be set to high to allow our Yahoo Store to place a temporary cookie (Small amount of data) on you computer to asist the shopping cart features.
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive.
Each web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
Choices about Cookies
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) If you reject all cookies, you will not be able to order from our website.
Upon completion of your order with us you can delete the cookies. HERE'S HOW, In your windows browser go to the (TOOLS) button on the top of your page, select (INTERNET OPTIONS), select (DELETE COOKIES). Notice: This will delete all cookies that may still exist on your computer.
5. How do I request an RMA?
All request for an RMA must be submitted by email.
Use the form above to request an RMA (Return Merchandise Authorization). We will reply to most RMA request within 48 business hours. Customer request for RMA's will be honored from the date we receive the request even if we have not replied to your request as of that date.
6. Did I get my discount?
All advertised discounts will be honored and applied prior to shipping, even if discount was not shown or applied on the order form. Your discount and the total amount charged to your credit card will be reflected in the 2nd email from us that includes your tracking number.
7. I don’t understand how you charge for shipping?
The Best way to get shipping cost for your order is to add items to the shopping cart, enter your shipping information and proceed to the billing screen. It will calculate shipping cost before you finalize your order.
WE DO NOT SHIP OVERSEAS, TO P.O. BOXES, APO, OR FPO ADDRESSES
Additional shipping cost may be incurred on items that are exceedingly heavy or bulky including express orders not necessarily listed below requiring additional packaging and or a larger box. These additional fees will be added to your order in addition to quoted shipping fees without prior notice. See list below.
Please Note: Express order shipping cost may exceed actual product cost due to weight and package dimension, shipping method chosen and destination.
- Heavy or Bulky Items Exclusion List -
Orders Requiring Multiple Boxes
Extra Heavy or Over Sized Boxes
Cases of Water Pouches/Aquablox
Cases of MRE (meals-ready-to-eat)
Freeze Dried Food Systems
Mr Heater Portable Heaters
Cases of Heatermeals
Cases of Food Ration Bars
Survival Kits & Systems
Auto Battery Chargers
Sleeping Bags
Water Heaters
Portable Toilets
Tents/Shelters
Bivouac Showers
Water Containers
Kid Alert Signs
Glass Candles
Orders of $2,500.00 and above will be charged actual UPS Published Rates.
Orders Typically ship within 48 hours
Express orders ship the same day (if Received by 1 PM, Pacific Time).
Dependent on the item's amount and or the value or nature of the items sent, some orders will be sent with "signature required" or "adult signature required" and will not be left at shipping address. You agree to be responsible to be present for delivery of your order or reshipping, handling and or restocking fees will be charged.
8. I don’t like giving my credit card information for online purchases.
We take your privacy seriously!
We have physical, electronic, and procedural safeguards in place. Please see paragraphs 1,2,3,4,5,6.
8.1. We do not rent, sell, or share personal information about you with others.
8.2. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to process your order.
8.3. We have a shred policy in place to protect your information. We shred all documents with personal and credit card information prior to discarding.
8.4. Credit card information is automatically deleted after 30 days from our database.
8.5. We use SSL (Secure Socket Layer) 128 Bit data security encryption technology (industry standard for online order forms).
8.6. We only store documents that we are required by law to keep on hand up to a certain period of time and these are stored in a secured place until they are destroyed.
9. What is your return policy?
9.1 10 Day Defective Only Product Return Policy
See our complete warranty & return policy on our COMPANY INFO page.
10. Why does the item model I received look different from what I ordered?
We make every effort to provide current and accurate product images and descriptions, however manufacturers constantly update and modify their product models. While we strive for 100% accuracy we cannot be responsible for image and or minor text inaccuracies, errors or omissions that do not render a product materially different by altering the basic functionality, value and utility.
|
|
|
